About

The TEN4Health project (2007-2009) developed a service package which improves access of mobile citizens to healthcare provision in other Member States, based on a secure web service and its integration into developing European eHealth networks. Its key components include: pertinent information for citizens in their language at the point and time of treatment abroad, instantaneous verification of insurance status, electronification of reimbursement procedures across Member State borders and assurance of interoperability. The TEN4Health service package thereby fundamentally contributes to a better acceptance of the European Health Insurance Card (EHIC) and prepares for its eCard version. It greatly enhanced and extended its utility by integrating efficient support for electronic post-processing at the Union level. To reach these goals, close cooperation with the NETC@RDS activities has been assured.

3 public health insurances, 11 hospitals and 3 further institutions in six Member States (DE, NL, BE, AT, IT, CZ) were involved, and a key aspect was evaluation of the service by its target clients, the mobile European citizen. The service was validated at 11 sites in 6 countries; a large number of end users were involved in assessing accessibility, usability, effectiveness and efficiency of the service. The technology is scaleable and fully transferable to other Member States after adaptations to national requirements.